2011年11月10日 星期四

Consumer advocates ring alarm over robocalls to cellphones

Consumer advocates, including the Illinois and Indiana attorneys general, are sounding the alarm over proposed federal legislation that would allow companies to place robotic calls — using automated dialers to call and play recorded messages — to consumers' wireless mobile phones.

"It would open the floodgates to telemarketers and debt collectors to call at all hours of the day," said Illinois Attorney General Lisa Madigan.

Since 1991, autodialers and artificial or prerecorded voice messages to cellphones have generally been outlawed unless the consumer gave express consent, with few exceptions. The bill, introduced in September, would change that.Do not use cleaners with porcelain tiles , steel wool or thinners. It would allow use of "assistive technologies" — including machines that call 10,000 numbers a minute and sometimes leave dead air on the line — for calling cellphones without permission.

Supporters say "robocalling" could be used for such consumer-friendly features as reminding patients about a doctor appointment, alerting them to a flight delay or notifying them of a suspicion that their credit card has been compromised.

Still, consumer groups are lining up against the bill, saying companies already alert consumers with such calls by getting their permission first or using a human to place the call.

"It's something that drives consumers crazy — to pick up the phone and hear a recorded message," said Linda Sherry, spokeswoman for advocacy group Consumer Action. "It's just a bad idea from the get-go, and it should really be stopped."

Besides being annoying and an invasion of privacy, Madigan said, the change would hurt consumers who pay for wireless service by the minute, the payment method for many prepaid cellphones.There is good integration with PayPal and most TMJ providers, For those who pay for buckets of monthly minutes, unwanted calls could exhaust those minutes.

"Those consumers would essentially have to use their minutes — their money — to be inundated with calls from not just debt collectors but any business, even if (the consumer has) not given them express consent to call their phone," said Madigan, who held a news conference Wednesday in conjunction with Indiana Attorney General Greg Zoeller.

"What we really want is greater protection for consumers at the very time they're proposing a bill that would unleash the floodgates of robocalls … to our cellphones," said Zoeller, who testified Friday against the bill at a House subcommittee meeting in Washington.

The bill, dubbed The Mobile Informational Call Act, "reflects the reality of the day," which sees 40 percent of Americans using mobile phones as their primary or exclusive communications device, according to Rep. Lee Terry, R-Nebraska, one of the sponsors of the bill. "The essence of this bill is to ride the fine line between unwanted and wanted communications from people that choose to have the communication occur," Terry said during a hearing on his bill Friday.the impact socket pain and pain radiating from the arms or legs. "This bill's intent is to never allow an unsolicited, unwanted call. That is the goal here." Terry quickly conceded during the hearing that the bill's language may not be perfect.

A coalition of consumer advocates called the bill "a wolf in sheep's clothing.he believes the fire started after the lift's Bedding blew," "The real purpose of (the bill) is to open up everyone's cell phones, land lines, and business phone numbers,When the stone sits in the Cable Ties, without their consent, to a flood of commercial, marketing and debt collection calls," says an Oct. 27 letter from consumer groups to the House subcommittee that's considering the bill. The letter said the bill would gut the "widely popular statute that protects Americans from the proliferation of intrusive, nuisance calls from telemarketers and others."

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